Delete your account

In ChessClerk

Sign in, then open Help > Settings (the ⚙ button) and, under Your account, press Delete my account. It is also beside Delete my data in Help > Introduction and Feedback. It tells you what goes, and you type DELETE to confirm.

What is deleted

Everything ChessClerk keeps about your account: your AI credit (including credit you paid for and haven't used), the code you typed, your family faces, your notes, feedback and bug reports, your coaching (your coach page, a class you coach with its thread, your places, results and messages in other classes), your live shares, your record in our visitor counts, your sign-in record, and everything ChessClerk saved in your browser. It can't be undone.

What stays

A Stripe payment record stays with Stripe, and so does one small record so the free trial isn't given twice: a scrambled form of your email address that can't be turned back into it, the free questions you had left, and whether you ever paid. A monthly plan is canceled before anything is erased; if it can't be canceled, nothing is erased and you're told why. Error reports name nobody, and the daily visitor totals are counts only, so neither is about you.

Can't use the app?

Write to chessclerk@gmail.com with the subject "Delete my account", from the address you sign in with, and we'll delete it for you.

ChessClerk · Privacy · Terms